Legal

Privacy Policy

Last updated: April 25, 2026

LC Heating & Air (“we,” “us,” or “our”) operates lahvaclc.com (the “Site”). This Privacy Policy explains what information we collect when you visit our Site, how we use it, and your rights regarding that information.

1. Information We Collect

Information you provide directly

When you submit a contact form, request a quote, or schedule service through our Site, we collect the information you enter — typically your name, phone number, email address, service address, and a description of your HVAC issue. This information is used solely to respond to your inquiry and schedule service.

Information collected automatically

We use the following third-party analytics services that automatically collect data about how visitors use our Site:

  • Google Analytics (Google LLC) — Collects anonymized data including pages visited, time on site, device type, browser, and approximate geographic location (city/region level). This data is used to understand how visitors find and use our Site. Google Analytics uses cookies to distinguish unique visitors. Google’s data practices are governed by the Google Privacy Policy. You can opt out of Google Analytics tracking using the Google Analytics Opt-out Browser Add-on.
  • Vercel Analytics (Vercel Inc.) — Collects privacy-preserving performance and traffic data (page views, load times, visitor counts) without using cookies or storing personally identifiable information. Vercel’s data practices are governed by the Vercel Privacy Policy.

Cookies

Our Site uses cookies primarily through Google Analytics to distinguish visitors and track sessions. These are analytics cookies and do not contain personally identifiable information. You can control cookies through your browser settings or opt out of analytics as described above.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your service inquiries and schedule HVAC appointments
  • Provide you with a service estimate
  • Contact you about your scheduled service or follow up after a service call
  • Improve our website and understand how visitors find us
  • Comply with applicable laws and regulations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. How We Share Your Information

We may share your information only in the following limited circumstances:

  • Service providers: We use Resend (email delivery) to route contact form submissions to our staff. These providers process data only on our behalf and are not permitted to use it for other purposes.
  • Legal requirements: We may disclose information if required by law, court order, or to protect the rights and safety of our customers or staff.

4. Data Retention

Contact form submissions are retained in our email system for as long as is reasonably necessary to manage our business relationship with you. Google Analytics data is retained for 26 months by default per Google’s standard settings. You may request deletion of your information at any time by contacting us.

5. Your Rights (California Residents — CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights regarding your personal information. You have the right to:

  • Know what personal information we collect, use, and disclose
  • Request deletion of your personal information
  • Opt out of the sale of your personal information (we do not sell personal information)
  • Non-discrimination for exercising your privacy rights

To exercise any of these rights, contact us at support@lahvaclc.com or call (323) 970-3113. We will respond within 45 days.

6. Children’s Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

7. Links to Other Sites

Our Site may contain links to third-party websites (e.g., Google Reviews, Yelp, the CSLB license verification portal). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

8. Security

We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse. Our Site is served over HTTPS. Contact form data is transmitted via encrypted email delivery. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

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